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A company did it.

I have tried to access my Pyronix V11 panel via a cloud account which I have set up and works fine. But I am told that it is registered to someone else and I need their permission to access it on the web. My installer?

I managed to fix my neighbour's boiler (re-pressurise). I had bought two of those metal service handles for the Vaillant boiler as one of the original plastic ones had fallen off and was missing. She didn't want to replace the one remaining plastic one as everything is now working well so I...

It has a notch for a screwdriver but the gap below is very tight, so it's a spanner job. The nut looks similar to a washing machine isolator - is it the same?

My neighbour's boiler has lost pressure. She has the handle to turn the left hand pressure nut but there is no handle on the right hand one. Can this be turned safely with a spanner? Are these Vaillant keys all the same size? I can't seem to find any for her model

I have the V11 panel. I am trying to set up a Cloud account and have watched all the YT videos. I need to find the Cloud password for my system. The process seems to be: Press D and enter Manager Code Press No until 'Set App Data' is displayed Press Yes repeatedly until the Cloud password is...

I suppose that my house is a bit unusual in that the kitchen and the living area are both on the same breaker/RCD. Although the toaster issue was easy to sort out, the other things I mentioned took a while. One answer would be to separate the kitchen and living areas ring into two radials - is...

I had a new CU installed in 2021 - dual RCD. This morning I was using the toaster and the RCD tripped, taking out several circuits including the downstairs ring. I have two questions as this is all new to me. How easy would it be to split the downstairs ring so that the kitchen and living...

Notch - I think that the CV varies between suppliers for some reason. Mine is definitely 39. kidgreen - you're right, but my formula (as amended by Roddy) will also read the Standing Charge and multiply it by the number of days since the last bill.

Roddy - your formula does work on my machine. I was just saying that your result is in number format and so the cell has to be told that it should convert to currency. So your result becomes £35.40 when in a cell formatted for Currency (or Accounting.) 35.4006464 = £35.40, same as my result.

Thanks. Yes, I tried the plus sign but it didn't work as I'd tried to enclose the whole thing in brackets, which I thought you had to do. I clearly got an imbalance somewhere. Before someone corrects me again, I do realise that I'll still need to multiply the whole thing by 1.05 to get the...

I have an old-style gas meter (metric). I've been trying to work out my next bill on a weekly basis by doing the rather involved maths that the British Gas site details Take the metric units used, multiply by 1.02264, multiply by 39 then divide by 3.6. Multiply the result by the kWh rate...

In the 1950s about 30 maisonnettes were built by a developer and the bit of land that he had left over was used to build about 20 garages in two parallel blocks. So 20 of the original maisonnettes' leases had a garage but over the years these were increasingly used for storage as cars got...

We have bought a 'runner' - a long piece of carpet that goes down the hall to catch muddy/messy marks when entering through the front door. This lies on top of our new carpet, but the problem is that it slides around. All the fixings that I can find are to fix a carpet to a hard surface...

By the external work do you mean that they have installed a fibre line up to your external wall? (They haven't disconnected your copper landline by any chance have they - probably not, but worth checking). Is there a little grey box somewhere on your wall at a low level? If everything in your...

We went away for eight days and I turned off every electrical appliance apart from the fridge/freezer, the router (linked to alarm console, also left on of course), and a dab radio on standby that I had overlooked. I even turned off the boiler, but not the timer/controller which has to be kept...

Do most engineers leave a system so that only they can cancel a tamper alarm? Surely not. After all a burglar is not going to know my user code for the panel so it would still be perfectly secure if there was a user cancel function. I'll wait until my installer is back from holiday to find out...

I have contacted Pyronix and they say that an engineer will have to come to disable the sensor and then come back to re-enable it. Can I definitely set it off and then cancel it with my code? They seem to think not!

I have the Pyronix V11. Does anyone have a link to the full user guide (not the little paper booklet that the installer leaves)? Many thanks.

I need to remove an internal door sensor in order to do some decorating. I can disable it in the app so will that also disable the tamper alarm? I don't have an engineer code so I can't use that. It's the V11.