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Are you getting any error messages when trying to generate an app code on the panel? Providing the instructions for setting up the Smartcom have been followed to the letter, on an ethernet connection it's rare to get any problems TBH. Details of any error messages will help to narrow it down.

Oh dear, I think most of our customers would shoot me if I left a job looking like that! Also, he appears to have run the mains wiring for the floodlight and the low voltage power supply wiring to the camera within the same trunking, which is a big no no. What is that to the left of the the...

The bell sounding when the system sets will be because the trigger connection to the bell box is connected to an output on the panel that is programmed to "set" by default instead of "bells" Go into engineer option 53 and find any outputs programmed as "set" (it will likely be in the early...

Have you tried bypassing the zone with a 1K resistor to see if the problem persists? Can you move the sensor to a different zone to prove the sensor/wiring? Sounds like it might be a firmware issue.

You don't have to do that. Google "eddy currents". It's something associated with much higher currents than you would ever see in your average lighting circuit. The fact that your installation has been in place for 40+ years without showing any effects of eddy currents, I really wouldn't give it...

As far as I know (I'm not a regular Ricochet installer), Ricochet monitor is the only way to tell when it's finished

In Wintex, there is a Ricochet menu. You'll find a progress bar at the bottom of that

I can't remember if the wall tamper on the Dimension indicates seperately to the lid tamper (could test this by removing the connector and trying to exit engineer mode to see what it says) but it might be worth unplugging the two green leads from the wall tamper switch and jumpering them out...

Why drive a Fiat 500 if you can afford a Roller? I'm not knocking Hikvision (we use it for 99% of our CCTV installations) but we have a couple of sites where Axis is specified by the client for various reasons. Don't forget that Hikvision kit hasn't always been as well spec'd up or even as...

The speaker connections are to the right of the zone 8 terminals (labelled "SPKR") I would hazard a guess that the other connections you are enquiring about are for the remote keypad (the red, black, green, white, blue and yellow on the left side of the board) Easiest way would be to trace the...

That's normal? Can you hear the tamper close when the lid is in place? The spring may need stretching slightly to reach the back of the case when the lid is close (be gentle if you try to stretch it!) Failing that, I've known 9448 tamper switches on older panels cause an issue when the lid...

Illegal login means that someone has attempted to guess the password and failed. I come across it quite a bit on Hikvision systems with internet access (most of them!) Are you using Hik-Connect or a static IP/DDNS to connect remotely? Aslong as you have a very secure password this should be...

If you don't purchase from an authorised distributor (Hikvision try to sell to trade only, except for their Hi-Look and Hi-Watch ranges) you run the risk of buying something that doesn't have a proper warranty, no support, unable to upgrade firmware or in the worst case, is not a genuine...

The Dimension panels reduce the charging voltage when the battery is removed, it's normal.

It's doing what all PIRs do, detecting a movement of anything with a differing infra red energy to the background between the "zones" of the PIR (created by the fresnel lense in the cover of the detector) Curtains blowing around due to windows left open, boxes falling over in warehouses...

Taking a voltage reading between the + and tamper/alarm terminals won't tell you anything useful. 15 volts definitely sounds a bit on the high side, 13.6 volts would be a more acceptable reading. How sturdy is that timber frame that the detector is mounted on? You'd be surprised at how much...

Comes under flora and fauna, but yeah, rats and mice definitely cause issues, especially on commercial sites. Had one last week customer moaning about false alarms, couldn't see why it was going off etc until I pointed to the rat footprints in the dust on the filing cabinet right under the...

Causes for false alarms from movement detectors including but not limited to: Environmental (ie draughts, sunlight, central heating/open fires, flora and fauna) Poor fixing of device/mounted to unstable surface Faulty device Cable damage Poor termination of wiring Faulty zone on control...

Phone model? Have you checked power saving settings for the app?

Use either the master code or engineer code to log in to the app first (these are the only two codes that will work initially) then once you're in, go to the menu, users and make sure "use app" is switched on for any other additional users.