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Hi, Your assumptions are spot on! I have indeed had another key cut, and had problems getting a good fit. I bought the replacement thumb turn cylinder from Toolstation (who don't cut keys), so I'll take it back & buy (another) replacement from a locksmith, complete with spare keys, so at...

I have replaced a functioning "keyed both sides" Euro cylinder with a "thumb turn" version (to enable easier escape in case of emergency). The lock is fitted in a uPVC door with multi point bolt fastening. The lock has worked OK for a couple of weeks, but now refuses to work properly. The...