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Get the installer back soon as Ken

Rather than excavate + new drain, may be worth looking into a "Re-Lining" of the existing drain, not cheap, but cheaper than a new drain. But first, if it were me, another CCTV survey Ken

As johnD above gullies are notorious for leaking and cracking, they are generally not fully surveyed with the CCTV because the camera cant get around the bends, so easy to get at cracks go un noticed. Given you have an old clay system for what ever reason a leak can occur especially when there...

Average ratio is one part PVA to four or five parts of water. Depends on which brand of PVA you end up using, they are all pretty equal there should be a product sheet available for the brand you are using if not with the container at least on line with advice. When using the mix on the walls...

Blokky27, good evening. One cheap way is to use PVA Adhesive watered down and painted on to the walls, the glue effect of the PVA sticks the dust to the bricks Ken.

Joanne Davenport, good evening again. What could be happening is that during a Service, a lot of moisture is released whilst singing and a lot of people talking Etc. after the service. The above will lead to a massive spike in water vapour in the air, not that you can see it, but it is a...

Joanne Davenport, good evening [evening over here in the UK] You may not realise it but if you live in he USA this is a [predominantly] UK site? Or given this is your first post you may have inserted an incorrect country of residency? Ok your "damp problem" is it a solid floor and the...

nick9one1, Good evening. Have you considered "Anti-Climb paint" plus warning notices? Ken

rsbhj, good evening. One possibility is to make an insurance Claim on your home Insurance under the heading of damage to underground services? but next year your premium WILL rise, that is when you shop around. Most glaringly obvious possibility is that your old clay drain has blocked up...

One other thing, if you want to and can?? Upload some digital images for more assistance [if indeed needed??] Ken.

A while ago, there was a device that punctured the woodchip paper and allowed the water you are using to remove the paper to get into the paper. This "appears" to be an equivalent modern device, and fairly cheap...

Antony13, good evening. Question? is that the right hand side [when viewed from the outside] of a Bay Window? If so suggest you have a good look at the flat roof and any parapets on the bay window, on the inside especially, you are looking for old [possibly] damaged lead or felt roof covering...

Sorry no answers but a three questions? 1/. Was there a set of steps leading up to the [originally] highest level at the rear of the garden? 2/. Did you even use the patio at the highest level? 3/. If you use or begin to use either the "new" patio or the original higher one do you "overlook"...

Could I suggest that, because the property has in your words " been empty for a while" that will mean un-vented, un-heated, there is a possibility that your problem could be a form of condensation? How long was the place empty? Not all together clear but? was the wall paper stained, or marked...

I have used helicoil such as https://www.ebay.co.uk/p/8011025514?iid=284354587553 The above is a one stop fix, all the tools in one tin? Fixed metal threaded bolts into several rifle stocks, for various reasons all worked and are still performing. Ken

Any use? https://www.hailo.de/en/shop/spare-parts/spare-parts-for-waste-bins Looks as if there are loads of sites selling "repair bits?" Ken

If that were in the UK She could make an Insurance claim under "impact Damage"

OK. Main suspect will be the mastic seal between the bath and the wall tiles at the top end of the bath. Next possible suspect are missing / loose tile grout, even one area of missing grout can cause this issue. If there is a shower screen ? that can assist ina leak of shower water getting...

if the area was / is prone to flooding, I have seen several properties with blocked up vents, in a vane attempt to stop floor water entering the sub floor area, it does not work flood water will find other ways to gain entry. Ken.

As johnD above, one prime suspect will be a leaky rain water gutter, next time it rains pop out and have a look Ken