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I'm female and don't really like touching thing like this. Not sure I will recognise sump cover etc, but will take a look today and am also taking digi camera with me. Thanks for advice.

one more question - if this condense pipe is the problem would it have taken 3.5 years to manifest itself ?

Ok thanks. I'll see what I can see tomorrow. Approx how much to alter condense pipe ? Mum never puts waste down sink.

Still never heard from Warmsure - i.e letter stating what they thought needed to be done and not covered by contract. Am putting in complaint to them anyway about documentation/communication. Meanwhile I need to progress getting it fixed. I spoke to them on phone to ask what last...

Now resolved - updates in last post just under 4-5 years ago elderly parents had a ICO HE18 boiler installed under the coldbusters grant scheme. Last year it started playing up with occasional LF error code. Mum didn't want to sign to BG cover so called out an independent person. He...

well I'm sure he can read the figures on his bank account ! Have passed these suggestions to Mum(it's her boiler) who will relay to him. Me - I'm sitting here freezing waiting a week for BG to come and fit Heat Exchanger to Potterron Suprima.

Is your boiler fixed now ? Having exactly same problem. Plumber been 3 or 4 times now (charged twice). First visit was service and problem already existed. Plumber not used to these boilers I think. Think I will print off this thread to show him.