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Thanks for the suggestions guys, I'll definitely try raising it up to kill the vibrations first. So it's meant to be as loud as a vacuum cleaner?! Wow, I didn't think it should be anywhere near that loud, neither did my customer! Not likely to be faulty then, shame...

Hi chaps and chapesses I've just fitted a watermill PR50D pump that serves my customer's bathroom, toilet and hot for kitchen sink. Piped it all up, turned it on, and it's bl**dy loud!! It's placed on the concrete slab floor of the airing cupboard (in a top story flat), and it...