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Haha I pulled harder and success! But now one of the two won't seem to click in to place on putting back. Getting caught at the bottom by what looks like a white clip underneath Doh.

Thanks for the replies I think the pull out slim cupboard racks are a different mechanism to the drawers. As I know what you mean on how to lift and remove the drawers, which is easy and smooth. Tried on the pull outs and seems resistance. So I stopped in case I break it. Thanks.

Hi Tried searching and cannot find an answer so apologies if I missed it and this is repeated. Please can anyone tell me if you are able to remove these metals racks from these magnet thin pull out.cupboards so you can access and clean behind proper? I've looked over it multiple times and...

Thanks for your reply. AO did in fact say in full and final settlement. Which is fair enough. And in hindsight I should have said want full replacement from the start. But the damage was minor and after Google search came across these various repair companies, that on the surface state they can...

Good point. Will ask them if they can help to get a response based on the invoice being direct. Might help. Thanks.

Oh yeah AO are playing fair. As I should have requested replacement from the start but thought repair would be OK. Was more hoping AO would help to get a reply from the poor repair place. Repair place invoiced AO direct. Make you right. Think if going to carry out any further repair, then will...

Response from AO after asking if they could contact the repair company and ask that they respond to my emails. Unfortunately we would be unable to assist in this matter. The claim has been settled our end and we authorised the work from a contractor which was supplied by yourself. We do state...

Thanks for all your replies. Contacted the repair company who have thus far not replied. Reading up since, many seem to have the same problem of poor repair and then no reply. The repair actually came about from A.O.com installing the hob and managed to damage the worktop, so was them that paid...

Hi, Our laminate worktop right next to the hob got damaged/cracked. We used one of them worktop repair companies that did an ok job I suppose, but the repair after 6 months seems to be rubbing away and I wouldn't be surprised to see the cracks appear again sometime soon. My concern is that...