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All sorted now. Just installed a new extension cable and replaced the old master socket with a slave. Alarm back to full working order. Thanks for your help people.

Tried that last night hoot and it didn't work so i guess its been changed.

I don't have the installers code unfortunately Hoot. The only code I have is the code for the alarm it's self.

I know it needs connecting to the new phone line but I was wondering if there was a way I can have it running without being connected to a phone line???

I moved in to my new house a couple of weeks ago and there's a visonic powermax system installed and connected to a master socket. Yesterday I had virgin installed (previous owners were with sky) and they used a different master socket to connect my phone line too. The visonic system is not...