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Thanks for your reply. How long did it take them to remove the grout and how was it done? I'm concerned that our tiler will bulk at this as he has already indicated that it is okay to just add fresh grout on top of existing. Did you have any sharp edging remaining? We have some tiles with...

We have the same issue with recessed grout below level of large porcelain tiles with square edges. Did your solution work? Was the grout removed before re-grouting? SJP700