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Well maybe not brand new, :oops: But it had never been used and was packaged how I bought it and it could have been sitting on B&Q shelf just as long! So i still think Ravenheat are c**p Anyway thanks for everyones help

Oh and can I just point out that ravenheat customer services are very unhelpful and although I dont have any technical experience of boilers I would of thought a brand new boiler shouldnt have faulty parts and if anyone is thinking of buying one DONT!!! Leave it to a CORGI reg plumber to...

Hi all Thanks for all your help, i thought Id update everyone of my progress. Got installer to phone ravenheat & they both agreed PCB, but I have read on this forum that ravenheat ALWAYS say PCB!!!! So we asked them to come out and have a look seen as tho we didnt really believe our faithful...

Thank you all but other half left half his tools at work...so will try again tomorrow... brrrrr its cold.

OK...thanks everyone for so far... I've just gone out to see the sequence. Switch mains on..hear pump & fan start...makes a click noise then pauses makes another click noise then pauses another click noise then pauses and guess what another click noise then stops with flame fail light...

It tries to ignite but no spark. Have not seen corgi card!!!!!!!!!!!!!!!!!!!!!!! He also said he is getting his mate to sign it off??? Other half has done all the fault finding and cant find any reason for it not to work.

Sorry Dave just read you msg properly! no sparking which is why he replaced wires, that No2 wire is that rectification electrode-i think. If it is PCB that is not allowing the flame to be ignited, can it have fired up previously? Its just that if the PCB has been damaged by damp, then I would...

i bought it 2 years ago (got receipt and guarantee) from B&Q. Then plumber installed it on tuesday just gone. He hasnt filled out commissioning papers for it as it needs a thermostat fitted & it doesnt eben work! My partners a qual sparky and is looking at the electrics but cant find fault...

It only oheated in presence of installer so not sure CH/DHW. However it has not oheated since he took the pump off(because flame wont ignite)! Pressure is steady at 1.5. When switched on either HW or HW&CH, fan is going, pump is going, gas is present, but no spark so no flame.

Dave,The service that you have described is the service I thought i should get! I am not saying that you dont provide help to your customers, I am saying that you are not being helpfull to me by stating the obvious which came across as being arrogant(which was also confirmed by my partner &...

Rob, We have been told that it should be from when it has been installed by other people too, but Ravenheat told us otherwise and when I look on the receipt it does say its only guaranteed for a year! We have decided that we are not going to pay the plumber who installed it until we find out...

Dave,I am on here with a genuine problem for genuine ideas, not some smart answer like "get him back to call ravenheat". Quote from your reply to Mrs Mooman " get the yellow pages & get a repairer in" do you not think she knows that???? Do you not think we know that our plumber should have got...

Thanks Rob, we supplied the boiler and they said that it was out of warranty because we bought it nearly 2 years ago! But they were prepared to speak to plumber! However he has not called them on our request so we are trying to find if anyone else has had a problem such as this so we can sort...

Dave I have been looking at some of your replies to other problems on this forum. You are arrogant to other woman as well as me but yet have time for men!!! You are sexist & unhelpfull so save your time and dont post.

He is corgi reg & its not really on the cheap!!!!!!! So without paying someone extra for a second opinion we were wondering if anyone had any kind of advice!

Can anyone help? We have just had a Ravenheat CSI85T installed by my works plumber (also came recommended by a friend!). The plumber said the boiler fired up and oheated because the pump had ceased up, so he took it to pieces &"cleaned it". Then the pump started working, the boiler fired up...