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It's just a trench I did myself and filled with pebbles with soil undeath, it has never been an issue before

Behind the red brick of the step

I totally agree, that's why we have contacted trading standards, just want to know how I can put it right

As requested

A builder I used has built a step in front of a drainage trench we had and now it floods in front of step every time it rains. Any help appreciated. No use saying go back to builder as he has been a nightmare