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Arggghhhhh... I'm stuck at the first real hurdle, removing the existing tap's hoses from the copper piping. Instead of a simple nut to undo, I'm faced with a plain plastic sleeve, and what appears to be a plastic collar on the pipe. I can twist the darned thing around forever (or at least...

... I can't open the darned plastic cover over the connectors! It's on an Electrolux EOB3400AOW electric single oven. I've removed a screw from 'a'. I've tried prising open what looks like a fuse holder with a screwdriver in 'b'. It does move, but it's not popping open, and I...