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    Can a "block" be put on an oil tank to prevent use?

    My friend has a brand new oil tank with 900 litres of oil that she cannot use, because according to an "engineer" there is a "block" on it? What is a "block" and can a non-engineer remove it - and if so, how exactly. She has 4 kids and a freezing house yet 900 litres of oil she cannot use...
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