Can a "block" be put on an oil tank to prevent use?

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My friend has a brand new oil tank with 900 litres of oil that she cannot use, because according to an "engineer" there is a "block" on it? What is a "block" and can a non-engineer remove it - and if so, how exactly. She has 4 kids and a freezing house yet 900 litres of oil she cannot use because of this "block", so any help greatly appreciated.

She has tried for 6 weeks to get a heating engineer through her Housing Association but nothing has been done, so now she is desperate to get her heating functional.
 
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New one on me. Might have a valve turned off on the tank, or the fire valve may be turned off, that's about all I can think of
 
could it an administering block as in
you cannot use the oil until its paid for 'systems/safety checked or something along those lines
 
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Sounds about right for the outsourced private contractors HA's use.
 
Many thanks for all replies, heating now working. It was a simple case of turning valves
 
So how did it get to that situation of being turned off?

Have you paid for the oil?

Sometimes there is a valve with a padlock that can be used to lock it in the off position.

Tony
 
The oil was fully paid for - it was a new tank installed as last one was leaking
 
But how had it been turned off?

Or did the installers never turn it on?

Tony
 
Never turned on and they had placed a plastic "cap" on the line that had to be removed to allow the oil to run through the pipe
 
You would have thought they would have connected it and tested for leaks!

Tony
 

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