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Final comment. Baxi's enginneer arrived yesterday morning fitted the new seal didnt check the seal worked because he has never done a test like that on a negative pressure boiler and turned it on again. Thanks to all.

Yes Tony we are aware that the case seal is leaking and it is being dealt with. I dont get your point either in normal or bold type. My request for help was because I was told it was a good possibility that I need a new boiler. The leak was never an issue and a new seal was ordered but it seems...

Yes, The service people told me that they use them when they are short of their own staff. Outcome so far is that I have told them that I dont have any confidence in this guy and I am very upset that we stayed in all day on his say so and not even a phone call from him to tell us he wasnt...

It absolutely says G.C. 41-605-74. Well if the Senior Technical Manager and the Technical help desk both think its positive what the hell chance do we mere mortals have of getting proper service from them. It seems to me that if this sub-contractor engineer is wrong (intentionally or...

After all your comments I decided to telephone Baxi Service and ask what was happening. The Service department couldnt understand why he was carrying out this test with a lighter and why we were being told that we may need a new boiler, they commenting that all previous services were with their...

Yes it's definitely a prima 80e and we had a new flue fitted last year. He did check the flue but still insisted we turn off the boiler and use the emersion until he fits a new seal because it's possible to be killed in our beds. Up to last year the makers used their own engineers but this year...

Thanks Guys I am much obliged for the comments. The engineer definitely said Negative pressure case and that I assume is bourne out by the fact that the flame ducked towards the seal. If it was positive I would have thought it would be coming out and would have blown the flame also my Carbon...

Can anyone help with some advice please? I have a profile prima80 and for the first time ever during an annual service the guy (new this year to us) ran a naked light from a cigarette lighter up the joint on the white cabinet and when it reached the very top the flame ducked down towards the...