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Don't know about the boiler, but I have had a poor customer service experience. It depends whether that bothers you or not.

I must say the Ferroli service agent did their best to help, but when provided with the wrong part twice were a bit hands tied - although it did help when the second circuit board didn't work as they then had the part in immediate stock. My issue is with Ferroli and its rigid systems. I had...

Couldn't be further from the truth. I got my local plumber in first off, who helped diagnose a PCB failure. With his knowledge we contacted Ferroli and discovered that we could set up a service plan and thought this seemed the best option going forward for maintenance etc as the boiler has...

Hi Has anyone else had any problems with an Optimax 25S boiler. We have had nothing but problems - the latest is both circuit boards failing. Is this normal? What would cause it? Can I do anything to stop it happening again? Also, just keen to pass on to anyone considering an Optimax...