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Having read some of the responses I can't help but think a master box has been taken out of the equation and the customer hasn't told me! Thanks to BoxCleva for the link, very useful. That'll do for me.

I have a customer who has mistakenly cut a BT cable. It seems to come in from outside and run to a secondary box in the bedroom and then spur off to an office where this line was used for his broadband/internet connection. He cut it without realising. The wire coming in is 4 strands - solid...