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Thanks to everyone who responded. British Gas replaced the diverter valve and, hey presto, everything now works! Very grateful to all. :D

Thanks for all the advice - just wanted to update about the upstairs radiator and hot water before taking it. Will speak to British Gas about getting the diverter looked at. Regards. :D

Hi Thanks to all for responses. I have an update - British Gas have ignored my email complaint (no surprise there!). My sister has been staying with my mum, who isn't well, and decided to try and switch off the radiator in mum's bedroom as it was too hot. Once she switched off the...

Hi, Hope someone can help. My 87 year old mum has a Valliant boiler (about 25 years old) and recently the hot water will only work when the central heating is on. Also her bedroom radiator stays on even if heating is off. Called British Gas as she has a service contract with them and they...