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Thanks for the clear advice. I shall make sure they swap the window out.

hi Thanks for the response. The dimple looks like a pin head prick on the inside of the glazing unit.

Hi We are having (very expensive) new sash windows fitted to our bay. The main window has a small dimple in it. I have asked the window fitters to replace it, but they say it is just a natural imperfection on the window, so they will not replace it. I don't want to cause to much...