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Unfortunately the insurance company followed the procedure of 'you are guilty now prove you are innocent ' of course I may not have helped the situation by calling Groupama scum

Well I always said it was condensation as the room was left closed with the towel rail coming on twice a day. Moisture damaged the door and the MDF bath panel and the wall downstairs below the bathroom but everybody seems to think this can't happen. The insurance company called it a...

I have a light in my bathroom with an extractor surround. Above it in the loft the tube from the extractor travels approx 3 feet horizontally then takes a right angle up through a roof vent. Is it possible that water can enter this vent and travel into the bathroom. I went on holiday with the...

Well ok gents what do you think it is the bathroom is on the 2nd floor with only the loft and roof above. It has a light fitting with a extractor surround that exits through a roof port, a new steel bath, plastic walling and a wooden door and a large double glazed window. There is no tank in the...

Ok what happens when you put a heat into a sealed container then turn the heat off and it cools The moisture in the air hits a colder surface and condensation forms then repeat the cycle This is what I believe happened as the towel rail does not have a thermostatic control

So could this be the cause would it have come out of the ceiling when the room was closed up

I have a shower that has a fitting that mists the water as I have not painted the ceiling and the plaster is still 'plaster colour' is it possible that the ceiling has absorbed the water over the 2 week period before I went on holiday when I was using the shower then this moisture has exited the...

The plaster was 'solid' for about 4 weeks before i left the room sealed up could this be the problem

If I had a flood where did the water come from. There are no leaking pipes , no leak in the roof, no wet ceiling, no wet floors No problems with the central heating I have come back today and I have a large window that takes 2/3 of the one wall and the sun is hitting the window (it is south...

The central heating has been tested and is only two years old The insurance company will not accept it may be condensation but when I returned to the bathroom there is a tide mark around the closed door, the toliet paper was crispy like it had been wet and then dried and there was a line of...

no tank in loft condensing boiler in kitchen all pipes in loft checked no damage to bathroom ceiling only work done on central heating was radiator removed from bathroom and towel rail put in same position no damage to any ceilings downstairs help

Roof checked no leaks loft as dry as a bone with dry dust still in place underneath bath dry and have used the bath less the bath panel and no leaks shower is in bath so no shower tray electric shower pull did fail light pull which runs extractor fan did not, the extractor fan exits...

I don't have a leak all pipes and seals have been checked

I need major help. I have a small bathroom which has just been stripped and plastic cladding placed on the walls I also had plastic skirting boards and plastic door surrounds. I have a new extractor in the room and a new central heating towel rail. Everything was fine until I shut the bathroom...