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My new solid oak floor has developed an unsightly crack around one of the knots (about 5 inches worth of cracking). The product has a factory -lacquered finish and the lacquer has cracked, causing the knot to rise up out of the plank slightly, giving an uneven, rough feel. What causes this and...

Hi, i recently had a new front door installed. My insurance stipulates that the lock must comply with BS3621 standards. I can's see anything on the lock but given it's a new door and a new lock, can I assume that it is compliant? The fitter is no help BTW ! Thanks

Agree - it IS to do with trust but we can all be taken in when, with the benefit of hindsight (and a lot of hassle), you realise that these 'trusted workmen', have blatantly lied. Looking back, there is little I could have done differently in making my choice but that's because the workmen I...

In my case, i paid over £5000. Might not be a lot of money to some, but it is to me !! Especially when it's extorted by conmen !!

I have had a new solid oak external door/frame fitted. The fitter has left a gap between the new frame and the floor (such that when the door is closed you can see through - about 1 inch deep - to the outside). He said that this is because the new frame is wood and the old frame was uPVC so...

These two were acting as a partnership, rather than a limited liability company

I had a dreadful experience with a couple of tradesmen I sourced through Rated People, to the extent that I had to take them to court (I won; the expert witness report questioned how these conmen could even offer their 'trade' as flooring contractors given their catalogue of errors). I posted a...

MointainWalker: Further to my last reply - if it's easier to form a reply having seen some images, please visit

MointainWalker and WoodYouLike - thanks for your comments. Please note I amended my post after measuring the boards last evening, so apologies for confusion. Please note this was not a cheap product! It was supplied by Howdens Joinery. The flooring contractor insists that his method of...

1. Problems started immediately - floor had noticeable movement. Was advised to wait 12 weeks to allow it to 'settle'. It just got worse and has continued to get worse over last few months. 2. Installer has refused to acknowledge problems ! 3. boards are 18mm solid oak, roughly 12cm wide...

Sadly there are loads of problems. The wood has warped and lifted and is very unstable.

Installed earlier this year. Room is roughly 20 feet by 30 feet (sorry dont know metrics !). V thin 'foam' underlay used. Am concerned because all the info I get says not to use floating installation with solid wood and not to glue T & G because this will restrict movement in natural wood....

I had a wood floor installed using the floating method. So I have a solid wood (not engineered) over a concrete base, with planks glued along T & G. Wood didnt acclimatize before fitting ; also perimeter gaps up to 10mm. Can anyone advise whether this is right? Many thanks