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Yes, there is a washer inside the cistern at the bottom of the fill valve shank where it meets the cistern. Because the plastic nut wasn't flushing against the outside of the cistern when I tried to screw it on, I put an additional washer on the outside of the fill valve where it meets the...

That is what I think it is - a misalignment due to the un-snug fit. I unscrewed it and re-screwed it 3 times, but still the dripping is happening, so I am now convinced it's not a snug fit. There is a washer inside the plastic screw/bolt thing - is it this very washer that I need to replace?

Also, to answer your question, yes, there is a rubber washer in the connection between the fill valve shank and the plastic nut. So, do I have to change the washer that is currently INSIDE the white bolt (where arrow is on the post-it note)? That means I will have to dismantle the fill valve...

Thank you for responding. Where do I buy a fibre washer from? All good hardware stores, such as B&Q? Do they sell them separately and do they come in different sizes? Sorry for the questions. I am totally clueless as you have probably realised.

:cry: I've tried fitting a new fill valve today (fluidmaster) and everything went ok and I was nearly jumping for joy at this first ever attempt at DIY. However, when I turned the water back on, the pipe started dripping! At first the drips came from the nut that flushes against the...