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How do I switch it on and heat up the elements, folks? Curry's did not give me any instructions (either that or the fitted threw them away). It was fitted by a professional, and when I press the button marked with a key it lights up. So it is connected. :D Thank you

Thanks for your advice. I have had that done via insurance claim once. I need to get a more permanent solution now. I am getting too old to keep clearing up all this pooy stuff now. If this was happening in a hospital or nursing home everyone would have MRSA.

Today, following advice from this site, I have emailed photos/details over to EH South Birmingham. But the B'Ham CC site does not give an address. Hard to pursue when automated replies arrive - easy for EH ignore emails of complaint. Would rather send registered hard copy my self. I do not...

Thank you. I feel I am going round the twist. You are the only person to say anything sensible. Everyone including neighbours are just doing the minimum. It feels like I am on my own battling ... as you say with no ammunition.

The u-bend in the shared siphon pipe keeps (20 years its been a problem) getting blocked. I am the last of ten houses which uses the toilet waste pipe. The waste fills the manhole in my garden then spills into my storage 'kitchen' area within my house. The waste finds the lowest drain to escape...

Toilet waste running down shared private drive into storm drain on public highway.

Toilet waste flooded out over my steps as I opened the back door.

View from inside my house.

View from the back door entering my house.<br>Seven Trent roded the pipe as a 'good will gesture'<br>but left me in this mess at 1am 30th April 2011

Photos of the toilet waste caused by blocked siphon pipe.