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In fact, the cheeky git eventually provided an invoice that he had hiked by £200 and said he would not pursue the money I 'owed' it if I dropped my claim. Of course, I told him to go forth.

Been there, done that....he has 'no recoverable assets'.

...and flue liner integrity has not been checked post install.

No CO monitor fitted or provided by fitter. No attempt to seal at stove collar. No attempt to seal at flue liner No commission paperwork( because it wasn't commissioned) Combustible substrate too close to appliance. No smoke test. Stove pipe not secured.

Thanks for the replies. HETAS were ready to close the complaint as 'unable to assist' due to the installer not being very co operative. That would leave me without a working appliance through no fault of my own and if that is the case, I can't see how the certificate is worth much in the first...

Since a disgraceful install by a registered HETAS bloke in May 2023, it was condemned by a HETAS inspector before even being used. Its been a long running battle ever since. Is the HETAS certificate null and void? I have not been informed that it is, but it was mentioned to me recently that it...

The supplier says they "haven't seen anything like it before", but will get back to me. I have now noticed that the frame is not straight where the mullion is welded to the bottom frame. It's like the mullion was too long and it all looks squeezed. Maybe this frame is a dud. Even the glass is...

Synseal isn't available anymore so I chose Spectus as it looked the same, but never had any issues with beading before. I did note that this beading was easier to clip in, probably because it is a sloppy fit. It's not right though is it?

I was trying to match existing Synseal frames, but these are Elite70 I think.

Ok, I'll try that.

Thanks for the replies. Crank: I've taken the beading off and back on again, but still the same. I started to think the beading was too long, but its not. Foxhole: The beading has been hit home with a mallet, but there just seems to be too much movement in and out within the beading itself, its...

I've fitted a few windows myself and not had any issues but notice on the one I'm doing now that there is a gap between the black gasket and the glass. Its tight in the corners, but as you go along, the gap gets bigger to about 2mm in the middle. This is a bigger window than the others, so the...

HETAS want to give him the opportunity to sort his mistake, but I dont really want him back. He is confrontational, arrogant and if he couldn't do it right first time, why should I trust him to now? Had it been another family or an older person maybe, he would have left it unsafe, with no means...

The regulations state that a CO monitor must be fitted in the same room as the solid fuel burner. HETAS installers are supposed to fit one before sign off. He is not returning messages or calls so I am not able to give him the opportunity to correct anything. He brought a few boxes to my house...

I do have the MI in an envelope, I will check them. I have spoken to the manufacturer and they have no knowledge of 'self sealing' pipes, so I doubt the MI will say different. The fact he failed to install a CO monitor is enough to report him I would imagine.

He is HETAS apparently, he went on about it enough Im just waitng for the certificate to arrive. I have asked him to come back, but he is not responding. When he left he even commented that I had got off lightly with what I'd paid. I paid him a 50% deposit of £1000 (bank transfer at his...

The fitter said the liner to adaptor didn't need sealing, but the way he cut the liner was not straight, so some was pushed into the adaptor a lot, some less so, before he bolted it up. I know I can seal the spigot myself and fit the CO monitor, but isn't that what I paid a lot of money to a...

I'm guessing not that useful then?

This is the logburner to stove pipe. The upper end is covered by a debris collar, so not visible, but it's the same steel stove pipe just slid over the spigot of the flue adaptor.