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The system has been in years and the master code has not been changed in 7 years. It was only that my wife went to set a limited code for the builders that she inadvertently set user 2 as the same number.

Those are my exact thoughts, I would have thought that this scenario was not possible but it seems it can be done. FYI we have two panels on two different floors, maybe it's a panel conflict or something.

I'm not being aqward I'm just explaining it as it is. The master code is xxxx my wife set user 2 the same as xxxx and now we are defaulted to user 2. I don't know what else I can say. Try it yourself on your next install.

The system allowed me to set the same user number as the master.

When I read the log it states that I'm User 2 and I'm not allowed to the other settings such as change codes when I try. Previously I was.

The Master Code (User 1) and User 2 code on my Sterling 10 alarm are both set to the same number. The result is that it has defaulted to User 2 and therefore I am no longer able to change codes and access a few of the other features :oops: Is there a way to get it back to User 1? I know this...

Brilliant forum, thanks for your help

Fuse was blown, as it happened the original installer had supplied spares in the control panel which made life easy and now it appears to be working. I removed the power and the external box did not sound but internally the buzzer would beep every second which I presume is correct operation...

Thanks guys, will check that today. Do you know the fuse value?

I recently changed the backup battery in the Sterling 10 main box. I'd hoped that this would stop the external siren sounding when the power was cut, unfortunately it has made no difference. The battery is brand new and reads well with a multimeter, but if the power is cut the external siren...