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Thanks for all of your comments and help. I was able to solve this by re-looking at the pin configuration on the original cable that came with the phone. I rather stupidly assumed that it used typical wiring, which it didn't. Everything has been solve now - with the help of you all! :)...

Hi all, This is my first post on the Forum, and I'm someone will be able to assist. We moved into our house just before Christmas last year, and the previous owner had built it to his specification. There is a full Cat5e network throughout (double RJ45 sockets in most rooms), but...