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Thanks again! The PIR is not ideally positioned, as you say, but even when I walk across its field of view rather than towards/away from it it does not trigger, unless I have woken it up first by pressing the little button on the front. Then it works fine, which is rather odd. I have several...

Yes, thanks, I checked al those suggestions where applicable. The door sensor causes a chime when opened so I know it's working. The PIR in the hallway seems reluctant to detect movement unless I press the button to wake it up, but that seems to be a red herring. Having had the WiFi off for...

Just thinking about the comment above. THE hallway PIR is set to Home Omit to allow movement inside the house (eg from bedroom to kitchen) at night. However the hallway is between the front door (with Entry door contact) and the control panel. In this scenario, should the hallway PIR be...

On p19 of the instructions it says: "The recipient should acknowledge the message by pressing '9' on their telephone when prompted. "Recipients using radio DECT phones or mobiles should press the numbers repeatedly until the call is closed."

Thanks for all the suggestions. I'm glad someone confirmed the Yale Support site is down despite the statement above to the contrary. My point about having to press 9 repeatedly, as per the Yale instructions if using a mobile or DECT handset, is that the first 9 may end the call and the extra...

The web addresses for direct support given by Yale in their literature and corporate site ( www.yalesupport.com and www.yalesupport.co.uk ) no longer work. Anyone know what happened? I installed a Yale Premium Alarm 6 weeks ago plus key fobs and a few extra PIRs and door contacts. It worked...