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Hi, My Mum seems to have a problem with her UPVC front door. It is a multipoint lock, the kind where you lift the handle to throw the hooks and lock it. Problem is although the door locks OK once it is locked the key can not be removed. If the door is not in the frame the locks throw and the key...

Hi, Have an Ariston microcombi 27 MFFI which has just developed a fault. We have hot water but when asked for CH the boiler fires up and starts but only for 15 secs then it shuts off and won't fire again. Have looked closely at the manual and online for answers but had no luck. The general...

Hi, My Mum has upvc windows that won't fully close. When in the vent position the handles close fine but when in the fully closed position the handles stop about half an inch short of the vertical position and can't therefore be locked. The mechanism moves fully when the window is opened...