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I have been advised by the CAB to get written reports from professional tradesman to verify my complaints. Would people in this thread be happy for me to use your comments as evidence, and if needed could I contact you via PM just to verify you are who you are?

The contractor's reply: Complete lies, of course, but it's ****ed me off that he's not only tried to defend his work but has now accused ME of being aggressive! Can we swear on this forum?!! Right, now I'm a bit calmer, here's the breakdown: I contacted him on Tuesday by text asking...

Sorry, I should've been clearer. I have only lifted them up to check that they can be removed easily, but I've left them in place otherwise. I have moved the loose slabs to the garage however. Thanks for being kind, but I know I've been an idiot and I won't be making that mistake again. I...

Thank you so much to everyone again. I have reproduced the letter of complaint to him via email (this is how we originally contacted him). On your advice, I have also reported him to the police. I plan to inform my local authority's trading standards team tomorrow. You won't believe...

The contractor came round this morning, unannounced. I relayed my concerns about the patio and he got really defensive, stormed off and said I'll be hearing from his solicitor. I stopped him in time to hand my written letter of concerns but he immediately ripped it in half. I then asked him...

I'm going to write out a list of complaints and give it to the guy and ask for a detailed written reply back as to how he's going to fix it. The pattern problem is something on my list, but I want to be more specific than "it looks weird". What IS it supposed to look like? Is there an image...

Thank you everyone for your replies. He ripped up the existing grass and then just laid the cement/mortar on. Being naive (and stupid) I convinced myself that the ground seemed fairly solid and compact to my laymen's eyes, but yes he did not put any sub base on. - How should I go about...

Hi everyone, this is not a DIY job so I apologise upfront and understand if this thread is removed, but reading through threads on this forum I appreciate the knowledge of the members and wondered if you could help me. We have asked a landscaper to lay a new patio for our back garden using...