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Thanks for your reply. The loss adjuster said it's okay to get it done if I can't wait and to keep the receipt. Four months to get nowhere is a long time - the damage generally is extensive to include all the ground floor oak flooring as well as contents, so the ceiling is a small part but the...

Hi everyone! On 1 July my house was affected by the fire brigade putting a fire out next door which resulted in the water from the hoses seeping through and collecting under my floorboards which ended up with the whole ceiling collapsing. I am still waiting for the insurance to sort things...