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I say again -stupid and unhelpful. Still, if that's what makes you happy, go for it. Yawn.:LOL:

I got that wrong, post now edited.

What a really stupid and unhelpful post.

Something else which may or may not be of relevance: AC, in contradiction to their claim that payment should have been made on delievery, have quoted in their letters two different methods of how they believe payments should have been made. In one letter they state 'The invoice was originally...

Hi all. An update: Since I last posted, there has been a lot going on in my friend's family life which has not been great for him, hence there was a delay in him getting back to AC regarding their rather chilidish letter where they stated: He replied on March 3rd with this: 3rd March 2016 Dear...

Thank you. Hopefully if/when my friend makes the MCOL and provided all the relevant information, then luck won't make any difference.

Hi all. Just an update: Following advice by Citizens Advice, I helped my friend write a letter to the Roof Trusses company. To summarise, it asked them if they have an Alternative Dispute Resolution ("ADR") and, if not, if there is an Ombudsman that my friend could go to. The letter then...

Oh that is interesting. Thank you for that. I also assume that this will have the added value of 'being seen' by any future Small Claims Court of fully making the effort to resolve the issue before reluctantly taking the Small Claims track.....

Brilliant!!! FYI - Option 5 is both humorous and tempting!!!

Just to recap - Trusses arrive, my friend requests an invoice by mail and receives a small claims court claim for amount plus interest and charges and requested invoice. Friend pays invoice, provides evidence to court and court claim gets dropped by Trusses company. Friend requests calculations...

Very, very good advice. I appreciate your honest words. For the record, I will put in the time for my friend - too long to go in to here but suffice to say he really doesn't deserve to have to bow to the almost-ransom demands from those sort of characters (AC Roof Trusses). Thank you all of...

Damn it!!! I've just been speaking to my friend and I've messed up. I've had a hell of a lot going on these last six months and I haven't been as 'on it' as I should have - The nephew did NOT tell the BCO about the lack of calculations, he asked him to come and pass off the building and the BCO...

That is just an excellent and helpful reply - Thank you so much! Just a few points: UNLESS your friend told him to get involved with Building Control - No, let's call it a 'breakdown of communication' (but if it helps, apparently the BCO is an absolute stickler for the rules) As long as the...

Hi all. Being as my friend experienced some bad news in November, he hasn't been available to discuss or do anything about this situation until now. His friend's nephew had (annoyingly) rang the BCO and explained the situation and the BCO verified that he wouldn't be able to sign off the...

Thank you all, you've been so helpful. I appreciate it so very much. My friend will contact the BCO shortly. Excellent advice!! Woody - I can just about see where you are coming from but I can promise you there is NOTHING more to it. In fact, what else could there be? Let me remind you that...

Hi and thank you so much for that, that is interesting. Unfortunately I'm not too hopeful of a 'paper trail', as such, as the request was made face to face. I will help him send the letter to the BCO tonight, would you advise it is something along the lines of this: Dear Sir/Madam, I have...

Hi all. My friend ordered some roof trusses from a local company, they were delivered, without an invoice, and he paid the full amount upon eventually receiving the invoice. The roof trusses company got nasty that the invoice wasn't paid upon delivery and threatened my friend for approximately...