Hi all.
My friend ordered some roof trusses from a local company, they were delivered, without an invoice, and he paid the full amount upon eventually receiving the invoice. The roof trusses company got nasty that the invoice wasn't paid upon delivery and threatened my friend for approximately £250 extra to cover 'interest' and 'fees'. They eventually carried out their threat of court proceedings. Luckily my friend had kept all records of letters to them requesting an invoice so he could pay it and provided these as his defence. As expected, the roof trusses backed down and lost money in court fees.
Two months or so later my friend asked for the calculations for the roof trusses. The company are refusing to release them until he pays a fee that coincidentally is the same cost as the original 'interest' and 'fees' that they asked for.
My friend quoted the FAQs on their website, which states:
Q. Do you provide drawings or calculations?
A. Once an order has been delivered to site we can provide truss/floor beam calculations and layout drawings free of charge.
Website here:
http://www.acrooftrusses.co.uk/faq
This was their letter:
My friend has built the extension (he had planning permisiion) and just needs the Building Control to pass it off. He believes that he might need the calculations in order for this to happen, please can I ask if this is correct?
My friend ordered some roof trusses from a local company, they were delivered, without an invoice, and he paid the full amount upon eventually receiving the invoice. The roof trusses company got nasty that the invoice wasn't paid upon delivery and threatened my friend for approximately £250 extra to cover 'interest' and 'fees'. They eventually carried out their threat of court proceedings. Luckily my friend had kept all records of letters to them requesting an invoice so he could pay it and provided these as his defence. As expected, the roof trusses backed down and lost money in court fees.
Two months or so later my friend asked for the calculations for the roof trusses. The company are refusing to release them until he pays a fee that coincidentally is the same cost as the original 'interest' and 'fees' that they asked for.
My friend quoted the FAQs on their website, which states:
Q. Do you provide drawings or calculations?
A. Once an order has been delivered to site we can provide truss/floor beam calculations and layout drawings free of charge.
Website here:
http://www.acrooftrusses.co.uk/faq
This was their letter:
My friend has built the extension (he had planning permisiion) and just needs the Building Control to pass it off. He believes that he might need the calculations in order for this to happen, please can I ask if this is correct?