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Never turned on and they had placed a plastic "cap" on the line that had to be removed to allow the oil to run through the pipe

The oil was fully paid for - it was a new tank installed as last one was leaking

Many thanks for all replies, heating now working. It was a simple case of turning valves

My friend has a brand new oil tank with 900 litres of oil that she cannot use, because according to an "engineer" there is a "block" on it? What is a "block" and can a non-engineer remove it - and if so, how exactly. She has 4 kids and a freezing house yet 900 litres of oil she cannot use...