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Thanks chappers that sounds like great advice..I,ll keep you updated but im not expecting this to move quickly

Thanks chappers Your advice is always sound Can I ask do you work in insurance as you seem to have a good grasp of how to go about this

Hi Big all I phoned them on the number on the letter that i received almost 4 weeks after they had replaced his guttering, Bu its definitly a legite letter and insurance company I rang their customer complaints team when this first started and i found that via google

Thanks PTS2

PTS2 I meant to say I agree this is odd because surely the insurance should have contacted me before replacing all his guttering and then trying to lump me with a £5000 grand bill I wish I could get a definite answer as to whether they are allowed to do that ..surely there are rules they have...

Hi PTS2 They have e mailed to say their solicitors are dealing with it but I thought surely it would make sense to put this to an end before legal costs spiral out of control and communicate with them direct as I haven't had contact from their solicitors yet I feel confident that I have enough...

Neighbouring property has had new UPVC fascia and gutters fitted. Policy holders cast iron gutters have been pulled away from the property and forced down on the front elevation and up on the rear elevation to allow them to fit into the neighbours new UPVC guttering. The cast iron bracket on the...

Just a thought chappers How would you construct the letter to the insurance to make sure I don't give too much info I was thinking google earth pictures from 2009 and 2014 to show guttering hasn't been pulled down on the front elevation and picture of rusty nail holding up his guttering up...

Cheers chappers

Hi big all Yes it's a national insurance company

Hi Mike I didnt want to put every move that next door had made as it would read like war and peace !!! So tried to keep it as short as possible. One thing that springs to mind is the guy next door told me we had made his gutter joint above his front bay leak ( look at the picture, it shows his...

Hi chappers I've no problem sending you a copy of the "surveyors" report but I don't want to put this online just in case ...your comments about the insurers acting in an unusual way.... I wasn't really worried because I thought no insurance company would do that without first contact the...

Hi chapped I was thinking pretty much the same...6 weeks after our gutters were fitted the neighbour rang me to say that my son in law had damaged his guttering..I went to see my neighbour and he pointed to the gutter where it used to join onto our gutter at the front of the properties. .he...

Hi chappers and mike Thanks for your thoughts again Chappers You said the condition of his guttering was pretty irrelavant to their claims I caused his damage Surely if I can prove his guttering was knackered the that will prove it should not have been replaced with brand new, and if...

Hi chappers That's good advice I haven't spoken to my insurance company as I'm assuming that if I go to them their response may be " they will sort it out but then chase my stepson for the £5000 bill" And as I'm 100% certain we haven't damaged next doors guttering so why would I even...

Thank you to mike , chappers and tony for your thoughts ..I really appreciate your time spent replying :)

Thanks chappers ...so you think the pictures are strong enough to challenge the insurerance

Wow Mike Thats some imagination you have :) Are your observations good or bad ?? Do you agree that the pictures show how knackered his guttering was ??

Hi Chappers ..Ive posted some pics on the forum and your thoughts would ,as always be appreciatted

You Know Gerry we can all look at a picture and see different things Example ...look at the picture ive just attached and most people see a guy showing his backside to his baby...If you look closer you can see its a bald father giving his daughter a kiss !!!! Dont know what the "surveyor" saw...