Guttering dispute with next door neighbour

[station1212]

Hi PTS2
They have e mailed to say their solicitors are dealing with it but I thought surely it would make sense to put this to an end before legal costs spiral out of control and communicate with them direct as I haven't had contact from their solicitors yet

I feel confident that I have enough proof that this is a illegitimate claim but still feel in the back of my mind that I don't want to fire all my bullets too soon

 

[station1212]

PTS2
I meant to say I agree this is odd because surely the insurance should have contacted me before replacing all his guttering and then trying to lump me with a £5000 grand bill

I wish I could get a definite answer as to whether they are allowed to do that ..surely there are rules they have to abide by ??

 

[PTS2]

Well it makes no sense, perhaps the neighbour spent the five grand and is using his house insurance policy legal cover to recover it from you.

Wait for the solicitor's letter and decide your next steps (which should be through the doorway of your own solicitor)

 

[big-all]

Hi big all

Yes it's a national insurance company

have you phoned them back on a number you found yourself rather than one supplied using the reference number provided ??

 

[station1212]

Thanks PTS2

 

[station1212]

Hi Big all

I phoned them on the number on the letter that i received almost 4 weeks after they had replaced his guttering, Bu its definitly a legite letter and insurance company

I rang their customer complaints team when this first started and i found that via google

 

[chappers]

Firstly for now ignore the surveyors report.
Write to the insurance company asking them to clarify exactly what damage they claim you have caused and then reply to their response. they may very well quote the surveyors report back to you and then you can respond to the relevant claims.
Don't go offering denials or explanations for things that they may not claim against you.
Do that before all else so you know what your up against.
Until we know exactly what they are claiming there's not really much more advice I can give at this stage.

 

[station1212]

Thanks chappers

Your advice is always sound

Can I ask do you work in insurance as you seem to have a good grasp of how to go about this

 

[chappers]

No I'm a builder, but been involved in a couple of legal disputes, and been advised by family solicitors that it's always best to just stick to the facts as they relate to the subject and not muddy the waters by trying to second guess a response ahead of the fact..

 

[station1212]

Thanks chappers

that sounds like great advice..I,ll keep you updated but im not expecting this to move quickly

 

[stealthwolf]

@station1212 any updates?