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  1. M

    More appalling Vaillant customer service

    You're entitled to your opinion of course, but Domestic & General (which organises Vaillant's service & support) has just rung to say it has investigated the issue and will be compensating me for the failed visits and for the added fuel costs.
  2. M

    More appalling Vaillant customer service

    Er - no. It is all true.
  3. M

    More appalling Vaillant customer service

    No BS, all true - but sorry if this is the wrong place.
  4. M

    More appalling Vaillant customer service

    Oops, sorry, missed that first line! Yes, ofc we have an electric heater - but you know how central heating warms the whole house?
  5. M

    More appalling Vaillant customer service

    A heat exchanger? My plumber reckoned it was closer to £300.
  6. M

    More appalling Vaillant customer service

    Update (in case anyone's still interested): call this am from Vaillant - the engineer now doesn't have the part (what??) and I'll have to wait until tomorrow before it's fixed. Another day to spend in a very cold house. Really fed up now.
  7. M

    More appalling Vaillant customer service

    1. I paid for a service, I didn't get it 2. No-one else has had so big a problem parking that they decide to just up sticks and go 3. After a week in a house that's cold at the best of time, when I'm working at home all day, yes, I'm fed up with feeling cold despite wearing three jumpers. 4. It...
  8. M

    More appalling Vaillant customer service

    I take your point, except that no-one else - plumbers, electricians, chippies - in the 15 years I've lived here has had a problem finding somewhere to park. Neither have I. Sometime you have to keep looking for five or ten minutes. But to decide to just disappear because it's the end of the...
  9. M

    More appalling Vaillant customer service

    There's been no subterfuge: I told them the work needed doing, they offered two options, either pay for it upfront, or join the plan for a year, which costs about the same but spreads the payments over 12 months.
  10. M

    More appalling Vaillant customer service

    Fair point on the financial side - but it remains poor customer service, no matter how little or how much you're paying. The website bangs on about quality service being as important as the product quality (or somesuch) but it's clearly BS. Sorry to bang on about it, but I just feel these...
  11. M

    More appalling Vaillant customer service

    Just sent this to their customer service dept: -- I've just had the unfortunate experience of becoming one of your service plan customers, and it's been all bad so far. Zero points for customer service. What happened? The inlet pipe on the heat exchanger of my Vaillant ecoTEC plus 624 boiler...
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