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Had the manufacturers rep round, they're looking to change the cill they use as it's always a complain from customers. With some off cuts of frame and cill we ran a few tests and even with the cill raised too high the water didn't drain off, which as said earlier is probably to be the lacquer...

So am I after over 2 months and they're still not done, hence the with holding payment otherwise they'd be off into the sunset

A couple of mm wont make any difference. Raising it wont make any difference A couple of mm will, as then the water will run off as expected. Basic physics. Water is designed to go inside the frames/cills through built in drainage and come back out again. There is no drainage in the Cill...

It's not set in correct probably by a few mm, alas the cill is designed to let the water drain off not sit against the frame and also to use to get plumb against any uneven cement or brickwork. With this wet and freezing weather we have ice sitting there and water being water will get in...

Hi Had some bifolds fitted and after it rains we're finding that the water isn't draining off the Cill. So now I'm in dispute with the compnay that fitted and holding back 30%, since they asked for 30% up front. The solution they've come up with sounds like a bodge so now we're at a stale mate...