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Hi Bernardgreen Thank you it did give something on the manual but it was not very clear to the non skilled. Your post is very clear.

Hi Sorry I have only just had chance to get back to you, the flats have 12 buttons and ours is number 8. I have been having an email conversation with Videx Technical department and they were very very good and quick to respond and would recommend them to anyone on my experience. They advised...

OK thank you do you have any ideas that I could try regarding the connections or the switches on the unit in case they are wrong? Any suggestions would be greatly received.

Hi Sorry I just realised that that there is no door bell at the flat the only door bell is on the panel on the outside door to the lobby like the one in the bottom right of the diagram.

ok I see so would that mean there is a cable missing or one of the other cables are in the wrong connector? if so is it best to try moving one at a time to see if this works?

Hi Thank you. should there be a local bell? there is nothing fitted other than the intercom unit? so I have nothing connected to LB only 1 cable to -

Hi Yes we check all the volume etc, we thought the volume switch was broken so got a new phone and put this on. The video feed works but when the outside button is pushed the intercom inside does not ring. you can change the ring tone on this phone but we can only do this if we have the handset...

Hi We have just moved in to a new place and the intercom does not ring when the external button is pushed. We have replaced the handset with a new one but it has not worked. The video recall button works and the door release button works. I have been trying to find a good wiring diagram to check...