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All - many thanks to all those that have helped try and troubleshoot. I seem to have finally got things working again, I have been connected/online for the last 2 hours without interruption so far! To get working, I ended up performing a factory reset from within the router login page (as...

I have logged onto the the DVR as admin, ensured ticks are in the correct boxes, Changed DNS settings per previous advice but still showing as offline (within DVR). I have performed a factory reset of the DVR too but still not been able to change the Platform Access status from offline.

Model N0 is DS-7204HQHI-K1 (copied from webgui). Cloud account? Is that www.hik-connect.com? If so, Yes I have logged into this.

Here is what I have tried so far, still without luck: I can see the device attached to my router I can access the device and log into the IP address via a browser I can access and view the camera’s using Hik-Connect app whilst on my WiFi only I have ran a successful ping test to...

So, I answered your question earlier but not sure I was entirely correct. I am not sure if I am using hiddns to be honest. I did perform a factory reset on the router earlier though too.

Thanks for replying - Yeah, I have tried entering the Google DNS servers (Primary and Secondary) however still made no difference.

I have had both the iVMS 4500 and Hik-Connect App working. On both Android and Apple devices. I can view the camera's through these apps whilst on my home WiFi network just not remotely.

Thanks for the reply, everything is is working order on the home network, cables are firmly in and I can see the device on my network. Just cannot seem to get the thing online at all :-(

Connected via hiddns

I have tried pretty much everything to get this device back online but now at a complete loss. I have had the device up and running for a few months, however over the past week or so I have been unable to connect and view my camera's remotely. Once I started researching I found that I simply...