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managed to sort it all out, not sure what actually fixed it though! Found an earth fault on my garage wiring so fixed this and reset the alarm then set up using Wintex and all was good Also found out how to get a cheap cable to connect pc to wintex Only 3 quid........better than the 40 quid...

Hi Handyman thanks for the reply have tried your suggestion no luck Alarm is in one of my garages connected to the internet by two tp link av1200 home plug network adapters, I have tried wireless and lan connections through these plugs Also have turned of the smart setup on my bt hub as...

Hi Thanks for reply I have already tried all your suggestions and no luck The device seemed to connect to the internet once and came back with a message ACK FAILED call terminated Any ideas ?

Hi trying to connect a texecom connect, but when it comes to generating a code for the smart app I get a message Call retrying no carrier ! Any ideas anyone? Thanks