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Just two questions...after a bit of advise I have installed a wireless sounder and its detected on the zone but the Zone type has been listed as Custom and no other options ticked is this correct ? Do I need to tick the bell/strobe in the Custom Zone ? Next question is Part arming at...

thanks all for your help

ok strange thing, now working and all i done was enter the details back in..

The Smartcom is connected via ethernet straight into my network switch and getting DHCP IP address, I can ping the device. Im actually going backwards now as cannot connect to the panel using Wintex wireless like earlier, I played with the port details on Com 2 and now cannot access but...

actually does not matter what firmware the Smartcom is.

Think you may have answered my question, not sure if V1.01 works with V4 Panel is V4 Smartcom 1.01 All lights are on the Smartcom just Wireless light flashing.

what screen would you want a screen shot of ?

yes i do, but I'm connected to the panel using TCP/IP in Wintex

all that has been covered

user code is my master code

that might be the problem I thought it was user code I need to enter ? I go into panel as user and generate the activation code so I use my user code to log in

I put the activation code in, then I add my user code, It then goes through the scroll bar underneath and then says logging in but will then stop and say there is an issue.

yes its got a dhcp address, I only have range of 5 IP's on that router for DHCP but yes its taking the last one.

Hard cabled (cat6 cable) straight into router

My last question before I retire to my day job what I know what im doing.. I have a Smartcom plugged into the panel as per instructions (Elite 64-W) all is configured and i'm getting an IP address on Com2 (IPCom) from my router. I am using Wintex and can connect to the unit using TCP/IP but...

I understand your logic, I have used both Engineering and master codes but no luck. Why should it not be used as an ent/exit it does the job ? I am using timed exit.

I have another panel to install in the house again Texecom and have a Smart com for that so could install. Will this help ? Really appreciate your time as well

I've gone in both ways engineers and master but still get the same outcome. Is there anything I can do from Wintex ?

definately pressing the omit button (picture of house with x) and this takes me to the code page. it wont let me attach video but I have added 3 pictures of the sequence Does the system need to be in commissioning mode ? I have tried both ways also using engineers and master codes in and out...

secureiam - That is the exact process I am doing but I do not get ricochet free message it just says Code. I will take a video clip in the morning. Thanks