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Hi, had a garage door installed about a year ago. The door is a auto sectional door from Hormann and it’s quite a large double. In the wind it keeps making a noise and there seems to be movement where the latch is in the middle at the top. It also makes a loud whistling noise when windy, as it...

The floor is and I quote from the builder: “it’s sat on 100 mm kingspan then beam and block” The builder says the only way to sort is to lift the floating floor and start again and re -glue. The flooring guy thinks the engineered floor will add strength and stop the squeaks

Hi Having a new engineered wood floor fitted. fitter has recommended floating, but the subfloor is creaking in places. its a new build and the subfloor is also floating on kingspan , look like they are large sheets of mdf type material and look glued together. He thinks the floor will hide the...

Hi, Been having issues with localised condensation on aluK bi fold doors along the bottom. Having a new floor fitted and this has exposed the window fitting as it was under wood before. should the stone be exposed internally. The photo of the right corner is where the condensation is worse, as...

Does anyone know how a stone cill should be insulated inside? Maybe this is just acting as a thermal bridge to the inside. Its currently 20C in this room, the windows and frames are 15/16C, but the outer aluminimum frame is 5.3C and has condenstation all across the bottom and a little at the...

Hi, I’ve just had details on the installer visit yesterday through (below) plus photos. “Dan who called yeterday, removed the silicone on the bottom/side to check if doors were sat directly on the masonary, he did confirm this was not the case, the doors ahave a timber pack all the way around...

Yeah I’ve asked 4 of the neighbours and none have this issue with the doors. Anyone any ideas of anything I could check or suggest is the issue to the builder or installer? Is it possible the thermal break isn’t working?

Hi, It’s a new build and was installed when built last summer. The installation company sent me the following info in an email with the attached picture: “Thermal break, as advised, all our frames are thermally broken, the inside and outside metal are connected by a polyamide connection...

Here are some photos. Let me know if I can provide better angles

It's not really squeaks, more popping/cracking noises from the oak itself. I'm not sure how it was fitted, but its onto a floating floor from what the builder said. Although I'm not sure what that means either. It really is too noisey though, its every step makes a noise. Just wondering whether...

Hi All, We have a new build and the flooring in the kitchen and hallway is real oak. Its around 18mm thick. The issue we had is that the floor makes loads of noise with every step you take. We put it on snagging and they replaced/refitted it all, whilst we were away, but the problem came back...

Hi, We bought a new build with BI fold doors. The bi fold doors have an outer aluminium frame. The frame is covered in condensation at the bottom and at just the bottom 1/5th on the sides. They are manufactured by ALUK, they installer has been out 3 times now the latest was yesterday where they...