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I have given the honest story. He installed it 10 years ago, after year 1 a service due noise came up after setting the alarm and telephone number came up I called him and asked him he why has put his own code and service number on the panel informing me about services etc and asked him to come...

Ohhh right. I never saw that thanks but I’d rather just forget it, it don’t really effect me that much just a silly noise and number after setting every time I’ve learnt to ignore it. Thank u again and will come back to update.

Thanks for all your help. I did discuss the lock feature with him and mentioned I don’t want a reminder of his phone number every time I set the alarm etc and he was trying to charge call out as soon as I noticed the problem within year 1 hence not really going back to him for anything else over...

Deffo engineer locked as unfortunately the guy set it like that to make sure you keep going back to him but I have not done that in 10 years and always dealt with it myself but this time the ground floor was playing up... the only functions I have are set time and date/test system/add user codes...

Thanks.

Sparkymarky It’s not about messed around with I know how to take a pir case off and back on I’ve been changing the battery’s for over 10 years that’s not the issue but thanks for your input.

There is no other way to test these pir’s inside there is a metal part once clicked it shows you if the battery is working or not I don’t know any other way to test, there is nothing to push whilst case is on. However the tamper I can sort I’m just wondering why the alarm is not sounding on...

Whilst turning the panel on test mode I opened pir’s downstairs and pressed the tester button, they all flash red but the panel stays the same, I walked upstairs to test the pir upstairs and it triggered a tamper alert now the alarm keeps saying tamper upstairs even when trying to set the alarm.

Ok I will try that.

It’s a panel test like this image. I’m also setting the alarm and on return walking up to pir’s

Ok so when it’s part set of you set the alarm and leave on returning it’s in full set mode. That’s good to know thanks. So my issue cannot be that it’s part set on returning home 2 of the 3 pir’s flash but 1 doesn’t however on going upstairs that our triggers the alarm.

Also I don’t believe this one does a walk test it’s more of a system test which says all is ok. I have used other alarms that have the walk feature like the Yale premium alarm which the panel makes a noise when each pir is triggered. Is there a way to know if downstairs is part set ?

I have tested the system and it’s says everything is ok? I have adjusted the date and time, I don’t have a manual but I’m assuming the engineer set his code as the master code as I cannot remove his service msg however the alarm is not responding on entering the ground floor when coming in...

Hi thanks for the reply. I have my own code however the engineer set his own code which sets a reminder to call him for a service on setting the alarm. I do not have his code no just my own code to set the alarm. The pir’s all light up on testing by opening and touch the metal tester inside, Is...

Hi. I’m having issues with my home alarm. It’s a Euro sec PR5648, I may have part set the downstairs without knowing as the alarm only triggers once I go upstairs, the lights on 2 of the 3 sensors downstairs are flashing but 1 is not, I changed the battery with no joy so I’m assuming I’ve part...