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Yeah I get you, conveniently he actually sent me a long email explaining why he won't re-do it to the standard I've asked for so that was quite handy.

Yeah I did give him the chance but he just kept trying to fob me off. Short of begging I'm not sure what else I could have done.

So unfortunately communication has completely broken down - as before, he's trying to argue that the enclosure can be moved to cover the holes and trying to rely on a technicality in the instructions for the enclosure which say 'in an ideal installation set the wall profiles 10mm back from the...

Update today, they've accepted the idea of adding some trim is a crap one but are now trying to fob me off by saying that the replacement enclosure can be brought forward to cover the holes. I said the instructions say the enclosure needs to be 10mm in from the edge of the tray and they're...

Yes absolutely... no apology and just made it sound like it was a blameless act of god and his error. He kept pressurising me saying things like 'we REALLY don't want to be removing the boards' and making it seem like I was being fussy... My gut is still to insist on a re-do. I have another...

He's accepted the profiles are the wrong way around (not that it could be denied) and agreed to take down the enclosure and replace it with a new one. But he's trying to fob off my concern about exposed holes in the panels by saying that they can add some kind of trim to cover them. My gut...

Yes the gap between the enclosure and the edge of the tray isn't even. I wondered whether the wall profiles being the wrong way round was the cause of that or if it was a separate error. As well as the panels being replaced I think I'll insist on having a new enclosure. There is SO much...

Totally agree with you. So I'm not sure if I understood your question but there's definitely no scope for the holes that have been drilled into shower panels being covered up by the frame if the profiles were reversed. I've attached a pic for reference (ignore the floor, being replaced when...

Yeah the tray can't be moved forward and as you say, the enclosure would have exposed holes on the outside too, I hadn't even thought of that. If the Fibo panels are removed/replaced, will that rip the plasterboard with it? I.e. would the plasterboard need replacing too? I guess that will also...

Yep you're right, and I guess correcting the issue is going to leave drill holes exposed on the outside...

Think I've discovered another issue, surely these wall profiles have been installed the wrong way round and the screw part should be on the inside? Especially since the instructions say only to seal on the outside, but you couldn't do that with the way mine has been done...

Thanks everyone. As I said I'll insist on having the enclosure dismantled and the tray sealed fully. I downloaded the instructions and you're right that they say to deal on the outside only - but they did seal inside and I think also bedded the enclosure onto a bed of silicone. I suppose my...

Hi all I've had a quadrant shower enclosure installed which is leaking from the corner (which presents as a damp patch on the wall). It turns out that the enclosure was installed prior to the shower tray being sealed to the tiles which I assume is the issue. The fitter added some extra...

Hi all, just a positive update on this. I wrote to the fitter advising I'd take him to the county court if he didn't refund me within 14 days. He responded with a pretty laughable offer, then a higher one before I finally got him to agree to an even higher one which is almost all of my money...

Yes, I wondered if I could force it to be re-done with tanking but probably not since it's not a legal requirement. Interestingly in a different forum someone has said the plasterboard on top of the tray isn't a big issue as he recommends to clients that silicone (presumably he means between the...

I also heard plasterboard isn't ideal but acceptable if it's tanked according to BSI recommendations... which again doesn't seem to have been done here.

No apology needed - I appreciate you pointing it out and you're right! I have no idea if that was always there or if they added it in... Another fault to look into...

Well it's all reached a terribly awkward impasse and he says he won't communicate with me any more and it would have to be via solicitors. I said I didn't want to go down the legal route but wanted him to explain what his proposed fix was and how it would resolve the issues I'd listed, but he...

I live in the North West. The problem for me is that I asked several times for him to clarify what he meant by 'fixing it' and as you said, I pointed out that it would mean removing tiles and refitting them (he didn't do the tiling, he outsourced that to a tiler who did a very good job). I'm...

Just an update on this... the fitter has turned very aggressive and I've had to threaten him with the county court. Basically he offered to refund me £500 to get the situation rectified by someone else which he said would be 'more than enough'. I asked what he saw as rectification since I said...