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Yes I don't think she will be using him again!

The boiler is finally fixed. My brother found the fuse had blown, the engineer probably touched earth! My Mum was so relieved and enjoyed being able to have a shower. Thanks for your advice and all the best during this whole lockdown process.

I will get my Mum to check and relay this information to my brother when he checks the electrics tonight. I have just googled the old gas valve number from the manual I downloaded and it comes up with the new compatible part number ordered. I just don't think the guy was really interested as...

The second company in Bristol to supply the correct thermocouple were very helpful and advised my Mum of the correct part number to order. We ordered this one online so hope it is correct as advised. See photo atrached. My Mum asked if the boiler could be service at the same time to ensure the...

Hi I am posting this seeking for advice on behalf of my Mum who is in the more vulnerable bracket during lockdown. She has been without heating and hot water now for 2 weeks when her boiler blew out in the high winds. It is prone to doing this and she tried several times to relight it with no...