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Sorry for the very late reply. My friend works away and failed to leave a key so I've only gained access today. Disconnecting and shorting the terminal didn't ring the bell. The original owner was unaware of any issues but has now given the manual with correct access codes. Everything is...

Haha yes, I unplugged it at that point because I'd opened the bell box and it was sounding. Is there a way to reset to factory condition as we have tried the default engineering and manager codes if it is the output?

Thanks Sparymarka, I'll check that out tomorrow. I've left for this evening as its torrential rain now but here's a pic of the bell box connections. I didn't take one of the panel. With your second reply, what are you thinking? Wiring or panel maybe?

Hi, I'm looking for some help on this system if anyone can please. My friend just moved into a 5 year old property and this system was already installed . He has no manuals, just the user code. When the alarm is set off, the keypad sounds, the strobe flashes but the siren does not sound. I...