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My parents have just had a massive estimated water bill, which has upset dad, who’s 80 and got severe depression. A few weeks ago, the stop valve/water meter on the pavement outside their house sprung a leak. They reported it immediately and Thames Water fixed it, but only after it had gushed...

Hello, My house is a 1930s ex-Council property. The water main coming into the house is the original as far as I can tell, and the stop valve is in the corner of the kitchen behind the cabinets, buried in ancient quarry tiles and concrete just above floor level. There's still a few feet of...