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I had a similar issue and apparently it was the receiver at fault. Online chat with Hive led to them "resetting" it online, along with the hub. No idea how, but it worked

Hi All, Sorry for this not being a new subject, but i wondered if anyone could lend an insight into my issue, please. Boiler man installed a Hive system not so long ago and we were told that the old honeywell thermostat could be removed from the wall but that this usually creates issues and...