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Thanks. He was an old plumber with reference from a large retail chain. Complete fxxxxxx wxxxxx. Age is no guarantee of competence. Ho-Hum.

It's a minefield. Probably no use now but consider legal assistance cover on your home insurance. At least you will have someone on the end of phone to give some advice and if lucky you may have a case and someone to persue it for you. We have recently been stung too - anger, annoyance...

I need guidance. We had a bathroom re-fit -- suffice to say the fitter was less than competent. He has tiled to the floor and then fitted the steel bath. 2 months later we have water running down the wall downstairs. It looks like it is seeping beneath the taps between the taps and the bath - I...