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@crank39 thanks for all the responses. I guess toeing & heeling will involve opening up the frame with the glass in - is this something which I as a non-window guy could do, or do you recommend calling in the professionals ?

Just to be clear - I need to adjust the hinges, yes ? Any links on how I do this ?

Please see attached pictures. This window seems to have dropped a little and there is a gap at top which lets in a lot of road noise & draught. The window itself opens & closes perfectly. Windows are in place about 13 years. Any thoughts on what I need to adjust to seal it up. Many thanks.

My professional didn't. This is for those consumers who dont know, & who are told by their installer that they need an expensive new PCB....

The thread was locked so I had to open a new one You may or may not have seen this http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/homes/homes_20070220.shtml